Return & Exchange Policy

Return & Exchange Policy

Thank you for shopping with us. We want you to love your jewellery purchase. Please read our return and exchange policy carefully.

1. Return Eligibility

We accept returns only if:

• The product is damaged during delivery
• You received the wrong product

To request a return:

• Contact us within 24 hours of delivery
• Share clear photos and an unboxing video as proof

Without proper unboxing video proof, returns may not be accepted.

2. Exchange Policy

We offer exchange only in the following cases:

• Damaged product
• Manufacturing defect

Exchange requests must be made within 24 hours of delivery.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewellery
• Products purchased during sale or special offers
• Used or damaged items (after delivery)

4. Return Process

• Once your return request is approved, we will provide return instructions.
• The product must be unused, in original packaging, and in original condition.

5. Refund Policy

• After receiving and inspecting the returned product, refund will be processed within 5–7 business days.
• Refund will be issued to the original payment method.

6. Shipping Charges

• Shipping charges are non-refundable.
• Return shipping cost may be borne by the customer (if applicable).